Small blog about system administration.

Can’t log in into cPanel after 11.32.2 b15 update

Maybe you also had experienced the situation where you could not log in into cPanel after the recent upgrade to 11.32.15 version. I had the same problem but fixed it with help of cPanel support staff. Here is what the error is and how to solve it..

The error display in browser is:

(ERR_SSL_PROTOCOL_ERROR)

And sometimes backed up by this extensive error output

Internal Server Error

exit level [die] [pid=8572] (setuids failed: Could not resolve UID () or GID ())
at /usr/local/cpanel/Cpanel/Logger.pm line 433
Cpanel::Logger::logger(‘Cpanel::Logger=HASH(0xdc17e0)’, ‘HASH(0xdcf640)’) called at /usr/local/cpanel/Cpanel/Logger.pm line 306
Cpanel::Logger::die(‘Cpanel::Logger=HASH(0xdc17e0)’, ‘setuids failed: Could not resolve UID () or GID ()’) called at /usr/local/cpanel/Cpanel/AccessIds/SetUids.pm line 49
Cpanel::AccessIds::SetUids::setuids(‘cpanellogin’) called at cpsrvd-ssl line 4238
main::__ANON__() called at /usr/local/cpanel/Cpanel/SafeRun/InOut.pm line 28
Cpanel::SafeRun::InOut::inout(‘GLOB(0xd5f130)’, ‘GLOB(0x2011d930)’, ‘CODE(0xd54030)’, ‘/usr/local/cpanel/base/show_template.stor’, ‘docroot’, ‘/usr/local/cpanel/base’, ‘default_login_theme’, ‘cpanel’, …) called at cpsrvd-ssl line 4244
main::process_login_template(‘cpanel’, ‘login’, 1, ‘goto_uri’, ‘/’, ‘dest_uri’, ‘/’, ‘user’, …) called at cpsrvd-ssl line 2634
main::badpass() called at cpsrvd-ssl line 4716
main::handle_auth() called at cpsrvd-ssl line 993
main::handle_one_connection() called at cpsrvd-ssl line 863


Regular forced upcp did not help,Ii had to run the sequence of commands as follow because problem was with perl packages as wells:

/etc/init.d/cpanel restart
/scripts/checkperlmodules –full –force
/etc/init.d/cpanel restart
mv /var/cpanel/sql/eximstats.sql /var/cpanel/sql/eximstats.sql.tmp_working_copy3
/scripts/restartsrv_tailwatchd
mysql eximstats < /var/cpanel/sql/eximstats.sql.tmp_working_copy3
/scripts/upcp –force

And now you should be able to log in without any problems.

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